Refunds and Returns Policy

Do you want to return a product?

You can manage your returns directly in your customer account. By clicking on 'Returns and warranty' you will find all the necessary information.

Below we mention the specific requirements. All products supplied can only be returned by post.

1. Return deadline

In case of return by post, the date of the postmark is valid.

1.1. 30-day right of withdrawal for all products purchased on

Except in the cases mentioned below, all products purchased from can be returned within 30 days of purchase.

With the exception of the cases mentioned below, purchased products can be returned within 2pm of purchase.

2. No right of withdrawal

Unfortunately we cannot accept the return in the following cases:

The product is damaged (with the exception of transport damage)

The product does not have its original packaging

The supplied accessories are incomplete

This is a software license (ESD) or a digital product

This is one of the following products and the box has been opened:

Consumables (toner, filters, printer cartridges, etc.)

Items for personal use (caps, toothbrushes, razors, etc.)

Items used for the preparation or storage of food (blenders, pans, tupperware, etc.)

3. Refund

Products that can be returned are refunded as follows:

Full refund at the purchase price.

The product is in the original sealed and undamaged packaging

Clothing and footwear: refund of the purchase price in the following cases: there are no traces of use, the labels have not been removed and the product is in the original packaging

Deduction depending on the condition of the goods.

The product packaging has been opened or the product has been used (exceptions: see point 2.)

Individual verification

The packaging is damaged

4. Return costs

Return shipping costs are generally paid by the sender. assumes the shipping costs in the following cases:

If the product received does not match the one ordered

In case of incorrect information in the online shop

If you receive an unsorted product

If you receive an incomplete product

The Italian version of this page will prevail for any dispute.